Shopping online can sometimes lead to unexpected surprises. In areas like military gear, outdoor equipment, security and safety, and medical supplies, it's crucial to receive products that meet specific needs. There are times when an online order might not be exactly what the customer anticipated due to sizing differences, unseen details in pictures, or mismatched product dimensions and weights.
To address these challenges, we at Steelcore.ee have introduced guarantees to ensure that our customers get the most suitable product for their needs.
Extended Return Policy
In Estonia, as per the Law of Obligations Act, customers have the right to withdraw from an online purchase agreement within 14 days from the time the product is received. However, at Steelcore.ee, we go a step further by offering a 28-day return policy.
THIS APPLIES IF: The product is in its original packaging and all tags remain attached. So, if the product's size, appearance, or features weren't quite what you expected, you have additional time to calmly arrange for its return.
Please Note: The cost of returning the product is borne by the customer.